Operations & Warranty Returns

Position: Operations & Warranty Returns

Location: Corporate Office and Distribution Center, New Bedford, MA

General Company Information: Plumbers’ Supply Company (www.plumberssupplyco.com) is a growth oriented, privately held plumbing and heating wholesaler with 16 branch locations and 3 retail showrooms throughout Massachusetts, Rhode Island and New Hampshire.   We are currently seeking a highly skilled, results-oriented individual to join our team.

Position Overview:  You will provide support for day-to-day operating activities of the company, including warehouse activities and vendor returns.  In this position, you will have the opportunity to interact with members of senior management and company owners on a daily basis.  


  • Prepare, maintain and submit warranty and freight damage claims with respective manufacturers and freight companies. Collaborate with purchasing department to ensure claims are processed and products are re-ordered. Properly document and take ownership of entire process.
  • Compile and log detailed shipping information on all vendor returns. Schedule pick-up with trucking companies.
  • Coordinate with Accounts Payable departments to follow-up on all open warranty claims.
  • General warehouse tasks, picking & packing orders, processing UPS shipments
  • Work closely with warehouse manager to execute projects to improve overall efficiency of branch and distribution center operations
  • Provide administrative support for warehouse related projects


  • Bachelor’s degree, or equivalent combination of education and experience
  • Strong communication and organizational skills
  • Proficient in Microsoft Office
  • Ability to multitask and collaborate across functions
  • Attention to detail